Establish the scalable foundations and processes, tools and operational structure of Reflection Pools 2020 to enable ultimate growth and high profitability with limited pain.
Develop the right organisational design that enables the right people to be in the right roles – and a company culture that retains and attracts the top talent required.
Develop success metrics and measurement systems designed to guide and inform business activities and strategies. Ensure that growth is continued, increased and repeatable.
Building your business starts with building your team. That means your leadership toolbox needs to be deep. We support your leadership with new tools and methodologies all designed to enable personal and career growth, fueled by a strong vision, values and purpose.
We ensure your business is underpinned by a world-class team and a tacit understanding of vision and purpose. That team is then supported by strong career development and personal growth frameworks, and a company culture that retains and attracts top talent.
Review and revise sales success metrics to design a strong tactical sales strategy.
After success is established, tested and validated through improved sales processes and market strategies with repeatable success, we develop a sales playbook for scaleability.
Guided by OKRs and KPIs, we work closely with business leaders to enable growth and skill development so they can perform in their roles. We develop a support structure for decision making and provide strong advisors for long term guidance, support and direction.
A business can only scale if they truly focus on their customers. With a holistic view of customer acquisition and lifecycle, we advise and apply changes designed entirely around CX –from brand position through to customer processes, and the overall user experience.
The intent of this proposal is to provide value at scale by adding capacity to execute on the uncovered and validated performance improvements.
Regardless of how we engage initially, we always seek to enable long term growth and value. Throughout our engagement we will detail a backlog of recommendations and actions with an implementation plan via a Kanban board. We will 'size' these actions and prioritise them with you in a value vs. effort matrix.