Operating model transformation

Building your operating model to perform.

We connect people, process, technology and governance so your business runs smarter, scales faster, and is ready for what comes next.

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Sound familiar?

A new hire here, a new tool there, a process built on a spreadsheet that only one person understands.

Growth happened fast and the way you work has be patched together along the way.

Now you are firefighting instead of scaling, and the structure underneath is holding you back.

An operating model is how your business runs. Who does what, how decisions get made, and how work flows. When it is working, growth becomes predictable and teams know where they fit. We help you modernise without the chaos.

What we work on

Here's how we help

Every operating model transformation runs through the same nine dimensions, grouped into three lenses. Where you need us depends on where you are.

Architecture

How your business is shaped

Strategy-to-structure alignment, decision rights and governance, capability and talent model. The shape of the organisation that delivers on the strategy.

StrategyGovernanceCapability

Flow

How value moves through your business

Value streams, ways of working and rituals, technology and AI as the operating layer. The patterns that move work from customer intent to delivered value.

Value streamsWays of workingTech & AI

Adaptation

How your business senses and reshapes

Performance signals and measurement, network and ecosystem, change capacity. The muscles that keep the operating model current as the business grows.

MeasurementEcosystemChange capacity

Each dimension runs across five stages of maturity, from Inherited to Composable. Most SMEs sit at stage 1 or 2 on most dimensions. Getting to stage 3 is where performance shifts.

See the full Operating Model Scale

Our approach

How we transform your operating model

Diagnose

We look at how things are currently working. Through interviews, observation and data, we build an honest picture of where the opportunities are.

Design

Roles, processes, decisions, governance and tools. This is collaborative rethink of how the business should work to deliver on its strategy.

Plan

We build a clear roadmap with cross-team consultation, so the entire business is on board and set up for what comes next.

Implement

New structures, new processes, new ways of working. All rolled out alongside your team to build, communicate, and embed the changes.

Sustain

We build the habits and review cadences that keep your operating model sharp as the business continues to grow and evolve.

Pricing

Structured around how much you need us to do

We offer three plans that all start with the same diagnostic rigour. Our level of involvement, and how long you need us, depends on the size of your organisation, but value is felt after month one.

Advise

Best for businesses that have a capable internal team and need an outside perspective to sharpen thinking and set the direction.

From $12k / month

Start with Advise

What's included

Full diagnostic and gap analysis
Executive workshop to align priorities
Target operating model design
90-day implementation roadmap
Governance and decision framework
30-day post-handover advisory

Build

Best for businesses that want the transformation done properly but don't have the internal bandwidth to lead it themselves.

From $25k / month

Chat now

Everything in Advise, plus

Hands-on workstream implementation
Change and team management
Process rebuild and tool configuration
Role accountability frameworks
Weekly leadership check-ins throughout
60-day post-implementation support

Sustain

For businesses that have completed their operating model reform and recognise it needs to keep evolving as they grow.

From $8k / month

Find out more

Monthly retainer after Advise/Build

Monthly operating model optimisation
Quarterly strategic alignment check
Ad hoc advisory (up to 8 hours/month)
AI-enabled workflow opportunities
Annual operating model health check
One consultant as part of your team

Why us

Why work with us

We understand frameworks and businesses

Twenty years of building and scaling organisations across the globe. We have sat in the chair you are in.

We work on the whole business taking a holistic approach

An operating model transformation that only touches one function is a tidy-up. We redesign the whole system.

Built for NZ businesses

The same quality of thinking the Big Four deliver, at a scale that works for growing SMEs.

We stay until it works

We work alongside your team through design, implementation, and beyond. The goal is a continually better business.

What our clients say

Trusted by leaders building better businesses

“

I recommend Tactical.ly's services to anyone looking to increase their knowledge and business strategy. Hayden is extremely gifted and knowledgeable within his field.

Jeneva Snodgrass

NZ Marketing Manager, Landmark Homes

“

Through Tactical.ly's ongoing mentoring and support we were able to get more organised as a business to actually move projects forward, instead of just swirling around and around about the idea.

Bex Murphy

Sales Director, Auckland Weddings

“

Tactical.ly provided us with spot on business advice, tools to analyse our plans, methods to improve our financial planning, clarity of thinking and mentorship to help us move forward with confidence.

Kiri Eriwata

Founder, Song Conversations

“

Hayden is great to work with, thoughtful, respectful and supportive. I thoroughly recommend him to anyone who is looking for great results through a great process.

Hamish Nuttall

Founder, ThinkLazy

“

The advice and experience were invaluable as we scaled our business. We look forward to working with Tactical.ly again on future projects.

Cam Mathias

CEO, Huntaway

“

Tactical.ly has improved our business systems, increased our productivity and revenue, and helped us define an exciting new strategy. Hayden is a super knowledgeable guy who tells it like it is.

Dwayne Williams

CTO, Nero Motion

Ready to make growth easier?

Whether you need strategic guidance or hands-on leadership, it starts with a conversation.

Book a discovery call

30-minute call. No obligation. No pitch deck.