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Operating

Model

Transformation

Is your business evolving, but the way you work hasn’t kept pace? We see so often that systems get stretched, data ends up in silos, and too much energy goes into managing the machine instead of moving it forward.

We help you connect people, technology, systems and process so your business runs smarter and scales faster. This includes preparing your operations for the next wave of enablement, building better models and leaning on agentic AI systems to automate routines, surface insights, and support decision-making in real time.
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Why it matters

A strong operating model is the engine behind everything else. Without one, even the best strategy stalls.

Most businesses grow fast and patch things as they go. A new hire here, a new tool there, a process built on a spreadsheet that only one person understands. It works until it doesn't. Then you're firefighting instead of scaling.

An operating model is how your business actually runs. Who does what, how decisions get made, how work flows from one person to the next. When it's flowing growth becomes predictable and teams know where they fit.

We help you modernise without the chaos, brining your people, tools, and processes together to unlock scale and efficiency.

What we do

Strategy to execution: Map strategy to work, build clear lines from goals to daily tasks and accellerate deliver.

Organisation design: Design structure around how work flows and the people who deliver it.

Decision-making and governance: Build frameworks that speed up decisions and make accountability clear.

Process and workflow: Map how work gets done, simplify what's complicated, rebuild the key processes.

Technology and tools: Match your tools to how the business needs to operate, not the other way around.

People and culture: Develop behaviours and expectations that make new ways of working accepted.

How we transform your model successfully

Diagnose

We look at how things are currently in action. Through interviews, observation and data, we gain an honest picture of the opportunities

Design

Roles, processes, decisions, governance and tools. This is a powerful collaborative rethink...of everything

Plan

We build a clear roadmap with cross-team consultation, so the entire business is onboard and set up for success

Implementation

New structures, new processes, new ways of working – all rolled out alongside your team to build, communicate, and embed the changes

Sustain

We build the habits and review processes that keep your operating model sharp as your business grows

Pricing

We structure our pricing around how much of the heavy lifting you need us to do. All three plans start with the same diagnostic rigour. The difference is in how far we go. How long you need us depends on the size of your organisation, but value is felt after month one.

Advise

Best for businesses that have a capable internal team and need an outside perspective to sharpen thinking and set the direction.

From
$12k
/ Month
Start with Advise
Key Features
Full diagnostic and gap analysis
Executive workshop to align priorities
Target operating model design
90-day implementation roadmap
Governance and decision framework
30-day post-handover advisory
Sustain

For businesses that have completed their operating model reform and recognise it needs to keep evolving. We continually review, optimise, and adapt as you grow.

From
$8k
/ Month
Find out more
Key Features
Monthly retainer following Advise or Build
Monthly operating model optimisation
Quarterly strategic alignment check
Ad hoc advisory (up to 8 hours/month)
AI-enabled workflow opportunities
Annual operating model health check
One consultant as part of your team

Why work with us

We understand businesses, not just frameworks. Twenty years of building and scaling organisations across New Zealand and beyond. We've sat in the chair you're in. We know what it feels like when the business is growing faster than the systems underneath it.

We work on the whole business, not just a department. An operating model transformation that only touches one function isn't a transformation. It's a tidy-up. We look at how your whole business fits together and we redesign it as a system.

We're built for NZ businesses. The Big Four do this work brilliantly for companies with six-figure consulting budgets and dedicated transformation teams. That's not most NZ businesses. We bring the same quality of thinking at a scale that works for growing SMEs.

We stay until it sticks. Plenty of consultants will hand you a plan and disappear. We work alongside your team through design, implementation, and beyond. If something isn't working, we adjust it. The goal isn't a good report. It's a better business.

Ready to improve how your business runs?

If your structure isn't keeping up with your growth, or your strategy isn't turning into execution, let's talk about what needs to change

Call us today on 021 246 5195, or drop us a message below.

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